Refund and Returns Policy

At Zmartdigit, we value our customers and want them to be completely satisfied with their purchases. If for any reason, you are not happy with your purchase, we offer a 30-day refund and returns policy. However, please note that after 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

 

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns for perishable goods such as food, flowers, newspapers, or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

There are also some additional non-returnable items, including gift cards, downloadable software products, and some health and personal care items.

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted, such as items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain amount of days.

 

If you haven’t received your refund yet, please check your bank account or credit card company. There is often some processing time before a refund is officially posted. If you have done this and still haven’t received your refund, please contact us at {email}.

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@zmartdigit.com and send your item to: Bangkhen, Nonthaburi, Thailand.

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver, and they will find out about your return.

 

To return your product, you should mail your product to: Bangkhen, Nonthaburi, Thailand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

 

If you have any questions related to refunds and returns, please contact us at {email}. Our customer service team will be happy to help you.